IT Client Services Manager - Full Time

Description

Under the general supervision of the VP of Information Technology, manages a team in the successful operation of the companies network, infrastructure, and enterprise systems; conceptualizes, plans, and manages long term initiatives and endeavors; directs the development and maintenance of systems, operations, projects, services and hardware; serves as an information technology advisor to other departments; and performs related and other work as required to provide responsive, cost effective and innovative education and business services in support of the companies mission and vision.

• Works closely with VP of IT on special planning and departmental projects.
• Manages day to day business of the IT operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Anticipates and tracks operational and tactical risks and provides strategic solutions.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Responsible for maintaining Manage Engine service desk and leading IT team to meet SLA expectations for all support requests.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Oversee onboarding of all new employees to all technologies base of employee’s job role.
• Regularly participates in emerging technology discovery and learning opportunities to ensure company remains on pulse with modern IT practices.
• Engages key business stake holders and department leaders to assess technology, user adoption issues, and emerging trends.
• Executes technology priorities with executive leadership team and helps manage IT roadmap.
• Ensure data is handled, transferred, and processed in accordance with healthcare regulatory guidelines. IE. PHI and HIPAA.
• Control costs and budgets of IT Operations team.
• Oversee data backups and disaster recovery solutions.
• Act as an escalation point for IT Operations personnel.
• Responsible for management and maintenance of enterprise voice solutions.
• Recommend department policies and procedures.

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Job Requirements

Experience

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving aptitude.
• 5+ years in a healthcare IT environment, including installation, configuration, and analysis.
• 2+ years of managing an IT team.
• Knowledge of networking and voice solutions.
• Knowledge of clinical modalities such as and not limited to: Radiology, nurse call, EHR, telemetry, pharmacy, lab, etc.
• High level understanding regulatory and compliance offerings, with strong emphasis on PHI and HIPAA.
• Ability to work in a fast-paced environment, often managing multiple projects.
• Strong leadership and organizational skills.
• Domestic travel expected <25%.

Education Required

• Bachelors in Computer Science or related field/ Equivalent to work experience.