
The LAN Administrator role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance. The person will also troubleshoot incidents (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide high-quality Tier 2 technical support, with outstanding customer service, for a specialty healthcare system .
3-5+ years of experience supporting technology in a regulated industry (i.e., Healthcare, Energy, Financial Services)
Proficiency with Windows, OSX, mobile devices (iOS/Android), Office, infrastructure applications, end-user programs
Excellent multi-tasking and organizational skills
Exceptional writing, verbal, and presentation skills catering to audiences of multiple technical levels
Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure and meet deadlines
Ability to interact with c-level (CEO, CIO, COO, etc.) clients with consultative charisma
No more than 3 jobs in the past 2 years
Some potential for travel (less than 20%)
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