Medical Records

Nexus Health Systems is committed to protecting the privacy and security of your health information. Below you will find everything you need to request, access, or authorize the release of medical records for yourself or someone in your care.

If you have questions, our Medical Records team is here to help.

Medical Records Phone: 713.482.3339 | Fax: 936.271.2354


To request a copy of medical records, you must submit a completed authorization form. Requests may be submitted by mail or fax at any Nexus facility.

Please download and complete the appropriate form below:

Patients
Current and former patients may request their own medical records at any time.

Parents and Legal Guardians
Parents and legal guardians may request records on behalf of a minor child. A copy of legal guardianship documentation may be required.

Authorized Representatives
An individual acting as a healthcare power of attorney or legal representative may request records on behalf of a patient. You will be asked to provide a copy of the relevant legal documentation along with a physician statement confirming the patient is unable to make medical decisions independently.

Third Parties
If you are a physician, healthcare facility, insurance company, or other authorized third party, please submit your request with a signed patient authorization form and any applicable documentation to our Medical Records department.

Completed authorization forms may be submitted by:

Email:
HIM@nxhs.com

Mail:
Nexus Health Systems Medical Records
ATTN: Jeannie Helton
123 Vision Park Boulevard
Shenandoah, Texas 77384

Fax: 936.271.2354

Nexus Health Systems can provide records in electronic format upon request. If you prefer to receive an electronic copy of your protected health information, please indicate this on your authorization form. You may also request that records be transmitted directly to a designated person or provider of your choice.

If you are transferring care to a physician or healthcare facility not affiliated with Nexus Health Systems, you may request that your records be sent directly to your new provider. Please indicate the receiving provider’s name, address, phone number, and fax number on your authorization form.

Under HIPAA and applicable state law, you have the right to:

• Inspect and copy your medical records maintained by Nexus Health Systems.
• Request amendments to records you believe are inaccurate or incomplete.
• Request restrictions on how your information is used or disclosed.
• Receive an accounting of disclosures made of your protected health information within the prior six years.
• Request confidential communications regarding your care.

For a full description of your rights, please review our Joint Notice of Privacy Practices.

If you have questions about submitting a request or your rights regarding your health information, please contact our Medical Records department directly.

Phone: 713.482.3339 | Fax: 936.271.2354

You may also reach our Corporate Compliance office at:
Nexus Health Systems Corporate Compliance
One Riverway, Suite 700
Houston, Texas 77056

Phone: 713.355.6111